Ciphrix
Legal

Terms of Service

Last updated: April 2025

  1. About the Platform

    Ciphrix is a SaaS compliance automation platform operated by Ciphrix Pty Ltd and/or Ciphrix Inc. By accessing ciphrix.com or ciphrix.app, you agree to these terms.

  2. Acceptance

    Continued use of the website or platform after account creation constitutes acceptance. If you use Ciphrix on behalf of an organisation, you confirm you can bind that organisation.

  3. Eligibility

    You must be at least 18 years old, or use the platform under parent/guardian supervision.

  4. Platform Scope

    Ciphrix provides automation for controls, policies, evidence, risk, workflows, and trust-center updates.

  5. Subscription and Access

    Paid subscription is required. User limits, framework scope, and pricing are defined in your order form or master subscription agreement.

  6. Payments

    Fees are billed in advance and exclude taxes. Payment processing is handled by third-party providers, and failed payments remain your responsibility.

  7. Refunds

    Fees are non-refundable once access is provisioned, except where required by law. Concerns can be raised within 14 days of subscription start.

  8. Acceptable Use

    The platform is for internal business use only. You must not:

    • Reverse engineer, hack, or attempt unauthorized access.
    • Upload malicious content or misuse another user account.
    • Resell or sublicense access without written agreement.

  9. AI Disclaimer

    AI-generated outputs assist your team but must be reviewed before reliance. Ciphrix does not guarantee AI output accuracy for legal or business decisions.

  10. Security and Privacy

    Use is subject to the Privacy Policy, DPA, and SLA. Confirmed data breaches are notified in line with applicable legal obligations.

  11. Confidentiality

    Each party must protect non-public confidential information, use it only for the service relationship, and return or destroy it when required.

  12. Intellectual Property

    Ciphrix retains all platform IP. Customers retain ownership of their data and grant Ciphrix limited rights required to provide the service.

  13. Brand Usage

    Ciphrix may reference your name/logo in customer lists unless you opt out in writing.

  14. Indemnity

    You indemnify Ciphrix for losses arising from your breach of terms, misuse of the platform, or infringement caused by your content.

  15. Disclaimer and Liability

    The platform is provided "as is" to the extent permitted by law. Aggregate liability is capped at fees paid in the prior 12 months, excluding liabilities that cannot be limited by law.

  16. Termination

    Either party may terminate in writing. Ciphrix may suspend or terminate for non-payment, misuse, breach, or legal requirement.

  17. Force Majeure

    Neither party is liable for delay or failure caused by events outside reasonable control. Extended force majeure events may permit termination.

  18. Dispute Resolution

    Disputes are first addressed in writing and good-faith negotiation, then mediation in Melbourne if unresolved.

  19. General

    These terms are governed by the laws of Victoria, Australia. Invalid provisions do not affect remaining terms.

  20. Contact